Shipping policy

Orders are carefully prepared and packaged by hand.

Art prints can take up to 16 working days before you receive your order.

Original artworks are usually dispatched within 5 working days, unless otherwise stated in the product description.

During busy periods, holidays, or product launches, processing times may be slightly longer. If there is a significant delay with your order, you will be contacted where possible.

Shipping and Delivery

Orders are shipped to the delivery address provided at checkout.

Estimated delivery times are up to 16 business days.

Delivery times are estimates and are not guaranteed. Delays may occur due to postal services, customs, weather, strikes, or other circumstances outside of our control.

Tracking

Where a tracked shipping service is selected, tracking information will be provided once your order has been dispatched.

Please ensure that your delivery address is correct before completing your order. We cannot be responsible for delays or failed delivery caused by an incorrect or incomplete address provided by the customer.

Packaging

All artwork is packaged carefully to help protect it during transit. Prints are packaged using suitable protective materials, while original artworks are securely packaged according to their size and format.

Damaged Orders

Please contact us as soon as possible if your order arrives damaged.

Please provide photographs of:

  • The damaged artwork or print
  • The packaging
  • The shipping label

This will help us investigate the issue with the delivery service and determine the appropriate solution.

Lost or Delayed Orders

If your order appears to be delayed or lost, please contact us so that we can investigate this with the shipping provider.

For tracked orders, we may ask you to allow the shipping provider's investigation process to take place before a replacement or refund can be considered.

International Orders, Customs and Import Charges

For international orders, the customer is responsible for any customs duties, import taxes, or other charges that may be imposed by the destination country, unless otherwise stated at checkout.

Customs processing may also cause additional delivery delays.

Delivery Address

Please check your delivery address carefully before placing your order. If you notice an error, contact us as soon as possible. We will do our best to help, but once an order has been dispatched, it may not be possible to change the delivery address.

Contact

If you have any questions about shipping or your order, please contact:

Steven de Groot/ SG Illustrations
steven.de.groot.dg@gmail.com